Shipping Matters

We engage our own delivery driver for most of the orders. Should there be a need to, we will engage third party delivery partners such as Lalamove.

We will not be liable for incorrect or incomplete address provided by the customers and order may be subjected to top-up for re-delivery.

Delivery method, Shipping cost and Timeframe

Return and Refund Process

Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:
Please provide the following information to our Customer Service Team:
1. Full name and Order no. (can be found in your member account)
2. Reason(s) for return
3. Name of item(s) to be returned and its respective quantity
4. Photographs (e.g. the defective part or whole package to show any missing content)
5. Please indicate if the seal of item(s) has been removed or unwrapped

More information of our return policy can be found here !